Here's a sobering fact: according to a variety of articles and blog posts on the Internet (like this one—or this spa-specific one) 68% of customers stop doing business with a company due to bad ...
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Here's a sobering fact: according to a variety of articles and blog posts on the Internet (like this one—or this spa-specific one) 68% of customers stop doing business with a company due to bad ...
Ready or not, the holiday season is upon us. Sure, November's just getting underway. But before you know it you'll be basting a turkey, fighting your way through Black Friday, chopping down your ...
When it comes to blogging, there's plenty of "how to" and "tips" lists out there. We've posted plenty of them here ourselves, simply because they're invaluable. But what about a "don't do this ever" ...
In the service industry, one fantastic experience will always be outweighed by subsequent subpar visits. At best, a customer may return to your spa or salon a couple of times in an attempt to relive ...
No matter your business, client retention goes a long way toward determining whether or not you can sustain success. And when we say "sustain success," all that really means is "grow revenue." And ...